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  • If there was a zero I would put that instead. I eat healthy, and have not been to a fast food drive through within the last 10 years. I only went to In-N-Out Burger because my daughter wanted to eat burgers for dinner and I had made a deal with her earlier in the evening about it. The guy who took my order while waiting in the long drive thru line was really nice. However when I got to the drive through windows things changed. There was no one at the first window and I did not happen to see a sign for paying there, so I kept driving to the next window to pay and get the food. When I got to the second window I was greeted with a dark haired Latina looking or Asian girl with thick glasses and bright red lipstick and no smile who said "You did not pay." Naturally I did not know what to say because I was going to pay for my cheap junk food at the second window. So I said "Can't I pay here?" I'm not sure if she thought I was trying to steal food or if she was trying to discipline a disobedient kid. "No you cannot pay here you have to pay at the first window!" And I said I would like to just pay here, and I had my card in my hand and she said "No you have to pay at the first window." At Dutch Bros and Starbucks people pay and get their food at the same window so why does In & Out Burger have some sort of autocratic drive thru situation? It was super weird because it seemed like she was asking me to physically get out of my car and go to the first window, or back my car up or something. Keep in mind I have already been waiting in line for about 15 minutes or more. Finally, after trying to humiliate me for not paying at a different window, she took my card and ran it, even though it must have been super inconvenient because she had to walk to where the first window was. She, or someone, should have apologized for the act she pulled. Now I know why I don't go to fast food places anymore, and it's the shitty attitude of employees, not the bad quality of the food.
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