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| - Our visit was a complete disaster. We were seated right away (just 2 of us) - there was no waiting for a table so they were not super busy. It took over 15 minutes to get our drink order, and the person that brought the drinks had no idea what they were. We ordered Corona's (on tap), and he said they were Coors Light. They were in fact Corona after I tasted it. We asked for limes with it, and those took another 15 minutes to arrive. I actually went to the bar myself after a few minutes to get them, but the server did eventually remember to bring them.
When she checked in after we got our drinks we ordered dinner. She said it was National Wing Day, so we ordered the special (unlimited wings for $12.99). After ordering, it took 30 minutes to get our dinner, and that order was also messed up. Nothing big, I just ordered the chips instead of fries, but I got fries. Fine, whatever. I am not the complaining type so I just let it go.
With the dinner I ordered another Corona. 10 minutes later our server told me that they are now out of Corona on tap, and suggested I sample another beer. I said ok. Getting the sample took another 10 minutes (seriously, 10 minutes. If anything, I am understating these times it took to get these). I just said yes, bring me a glass of that and a water for my wife, knowing it would take some time before i would get it. We also ordered another plate of wings. 10 minutes later, she returned saying that they are now our of regular (bone-in) wings and asked if boneless would be ok. We just stared at each other and said fine. it took 15 minutes to get my drink, and she forgot to bring the water. Now I am starting to get frustrated at this. There are 2 couples at tables next to us, and they have been complaining to the server (the same one as us) about the slowness, missing items on the order, and other stuff.
While waiting, a different server working a table behind us spills a styrofoam cup of Sprite on the floor and it splatters all over my wife's back, head, and legs, and on my legs as well. As we are grabbing napkins to wipe ourselves off, she doesn't even look our way to acknowledge what just happened, she just walks right through the spill and on to her next table. At this point, my wife is pretty upset and would rather just leave now than wait for the rest of the wings and drinks. I am starting to agree with that.
10 minutes after all that, our wings finally come out, and they are the regular ones (that were allegedly out). The server comes to us and says, "Huh, looks like they found some bone-in ones". After looking at them, they are significantly smaller than the ones we had earlier, and their claim on their signs and menu are "Jumbo Wings". These were definitely NOT jumbo wings. I seriously think they were stalling so someone could run to Fry's and pick up some more bone-in wings for the rest of the night. They were literally half the size of the ones we got earlier.
This was the last straw for me. I am a pretty patient person, and I have been a cook in restaurants like this before so I know how it works behind the scenes. We witnessed 2 other tables complaining to our server about the bad food/service, and another man, with a group of 10-12 (mostly kids) quite upset talking to a manager as well. As I said earlier, they were not very busy (this was a Wednesday night, and it is their regular $.60 wing night anyways, on top of the National Wing Day promotion, so they should have been prepared for the volume this promotion would generate).
When we finally got the bill (which took 15 minutes after asking for it), there were 3 additional drink charges on it. It took over 5 minutes to get the server to fix it and bring us a new, correct bill. We sat down at out table at 7:25pm, and did not leave until 9:35pm. That was not because we enjoyed the ambiance either. It was the result of the lengthy waits for anything to happen. With all of these issues, and it was only a Wednesday night, I cannot excuse this experience, and thus I am writing this review to warn others of what might happen if you choose to come here. It may not be quite as exasperating as our's was, but some of these are bound to happen to everyone. Clearly this is a management and training issue. It felt as though the management does not care about the business, their employees performance, or getting any return customers.
All of this overshadows the fact that their sauces (which seems to be the main focal point of the restaurant) are in fact very good. We tried 6 different ones, and we each loved 5 of them (we weren't big fans of the honey garlic, but it wasn't bad either). We have been to their location in Minneapolis about 4 months ago and had a great experience there. This was the exact opposite of that, and I will not be gong back to this one ever again. I hope that they can work these issues out, or they will not be open much longer.
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