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| - Never again. This place started out great when it opened, and it has been going down hill since. Today, we were the first in at 11:45 am. At 12:25 the waitress said that our ticket was never put in, because the printer was down. While tables that came in after us were being served. Came back 10 minutes later and offered a free appetizer. We just wanted our food.
Finally at 12:45, an hour later we received our lunch. My medium rare burger was medium well, no balsamic, the fries I ordered still hadn't arrived and the side of bacon my friend ordered did not arrive. Not once did they ask to refill our beverages. The manager came out and instead of apologizing, she said, I hear there's a problem...duh... she should have known the problem. She said I will discount your lunch. The bill came 25% off. Big deal! We all make mistakes, it's how you fix them that counts. There are too many restaurants in Kent that run rings around this one. Go to Bricco, Nineteen 10 at the hotel, Wild Goats, anywhere but here. As I read the other recent reviews I see the manager has a hard time making things right. Service is also a big issue as reflected in several reviews. Perhaps if you train your staff in the first place, you won't have to give 10% and 25% discounts on people's meals. This place needs a secret diner to report back to the owners.
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