I have a business lunch meeting happening right now and i tried to place an order online. Well. The website would not let me complete the order so i just came down to the location to place the order.
The cashier at the register was so kind. He got the manager just to try to assist with my situation as i was on a deadline to also get to an appointment. The manager. Who i had already heard tell another customer that she was out of luck for her situation came over. He was hurried as it is the lunch rush and clearly frustrated. I explained and told him all i wanted to do was place the order. So he walked away. As the cashier. Who was just helping alleviate the line took my order. Adding the names to each lunch...the manager walked up and informs me sharply that it is the lunch rush and will not be adding any names to the lunches.
I just held my breath for a moment then continued with my order.
I cancelled my appointment and am waiting for my teams lunch.
They are busy. I get it. But man oh man. My customers would take me to the cleaners for that attitude.
Good thing I'm in the customer service industry as well and understand that everyone has bad days.