I'm quite pleased with the service at this shop. I brought in 3 pairs of heels.
First 2 pairs were Coach leather kitten heel shoes. As you can see in the before pics, the soles, heels and ankle straps were pretty beat up. I didn't think there was hope, but was willing to try since the front of the shoe still looked fresh. This shop fixed that and they are beautiful again! (See pics)
Giving them 4 stars because I brought in a 3rd pair due to some squeakiness. Shop said it was fixable. But when I picked them up, he said they tried and they weren't sure if it worked. It didn't work. They're still squeaky.
Friendly shop willing to negotiate price with me. Speedy service as well when I first reached out for a quote. My shoe repairs took 5 days. I'll be coming back here for other shoe needs in the future.