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| - I initially gave A&R one star after a heated conversation I had with their customer service rep. She informed me they don't care about the terrible reviews they have on Yelp because they get all of their business from American Home Shield. So basically, they don't care about getting repeat or new business as long as AHS keeps sending them unwitting customers. Apparently, they also don't care about the service they provide seeing as a majority of the bad reviews are from those same AHS customers.
However, I would like to give their service tech, Brian, three stars (which gives A&R an average of two stars). Although, he was at my house three times to fix my upstairs AC unit, he eventually did get the job done. He was always polite and courteous, even when I was clearly disappointed. He showed up on Sunday morning, just like he said he would, and now the AC is up and running again. So, thank you, Brian!
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