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  • After a poor customer service experience and letting the GM, Alan, know I'd be sharing my experience on yelp, he actually said to me "we're going to research you and write you a bad yelp review." I'm still at a loss for words that any respectable GM of an actual business would threaten a customer like that. This is a classic example of you get what you pay for. After having a pool built and backyard landscaping completed last year, I decided to re-landscape my front yard, but being that I had just spent so much on the backyard, I bargain shopped the front yard. Sharp Contracting was who I found. Upon design they sold me an upgraded LED light package, just as I have in my backyard. I was told that this light package would last roughly 10 years. After just 1 year, one of the lights stopped working. I contacted Sharp Contracting and spoke with Dale, who was actually very nice and respectful, and agreed the light should not have gone out already. He requested that I dissemble the light and send a pic of the serial numbers, which I did. Unfortunately the matter was then turned over to their GM, Alan. It took several follow up emails and calls for me to even get him to come look at it. After left messages and week after (1 month after originally reaching out to Dale) doing the inspection, I was able to get Alan on the phone in which he stated the light is discontinued and there's nothing they could do. Upset since I paid for an upgraded light package and now have 1 non-working and non-replaceable light, I requested they should find a solution, much to the disagreement with Alan. After getting nowhere with no resolutions provided, I then stated I'd be sharing my experience on yelp in which he replied the above comment. He then stated to me "don't talk over me." This company clearly does NOT stand by their product or service, nor do they even remotely provide adequate customer service. I highly recommend continuing to shop around before using this company.
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