The general manager, Robert, reached out to me after my initial post. He was very gracious, kind and understanding. So we gave it another go tonight and everything arrived on time, fresh, hot and DELICIOUS! My kiddos are so happy as am I. The person who took my order was pleasant and the person who delivered my order was very nice. I knew that this place would be a good one and it shows. Just because there were some growing pains, it's nothing that cannot be fixed and the GM is on top of making that happen. Thank you to Robert and all of the staff at the 6th Ave Scottsdale Rosati's location!!! You all nailed it!!! We will continue to order from here and will try the the dine-in experience in the near future as well. :)