I'm sorry to go against the grain here, but we really didn't enjoy the fries. We were looking forward to trying them because of their acclaim on the web. Relatives spoke of the fries in terms of "must do."
We had a reasonable wait, but were surprised as our cashier voiced his displeasure with his supervisor about having to work. I assume this was an isolated occurrence and unlikely to be repeated. It was great to see potatoes being sliced right there (these are not frozen). We got the $6.29 plain and the $6.29 with onion salt (just from a store-bought season container) and an unreasonably priced $3.79 Pepsi.
Disappointingly, the thick-cut fries were oil and heavy with little taste beyond the oil. Counter areas looked pretty messy at 4:00 in the afternoon. We ate the fries quickly enough, but afterwards, everyone from the kids to the parents and grandmother thought they were anywhere from "just OK" to "not worth it."
I'm glad that many people seem to enjoy them more than us. I wonder, though, if the reputation of these fries has gotten ahead of the fries themselves.