| rev:text
| - The service was great during my recent visit in March 2017. However, the billing process for a previous visit in April 2016 visit was unorganized. A copay was paid upfront and was never received a statement, call, or email about an outstanding bill until I received an email regarding the balance due (deductible) for the visit in March 2017. I called within 10 mins of receiving the email to resolve the the charge only to be informed of a bill from the April 2016 visit that had been sent to collections. I requested the original bill/statement to be sent to me, which could not be sent to me due to HIPA. I left work to obtain a copy of the statement, which was not an actual bill to submit an insurance FSA claim prior to the claim deadline for 2016, which was done successfully. This occurred after speaking to four different FastMed billing CSRs only to be connected to one thorough and helpful representative.
I thought the issue issue was resolved until received a phone call today from (04/04/2017) Laura S., FastMed Billing representative regarding my original call. Laura mentioned that she was following up regarding my initially inquiry. I referenced the issue was resolved and I was awaiting the original bill, which was never received. I was informed by Laura S. that the bill/statement was being sent to me because was previously sent. I reminded Laura that a bill was never received nor was I contacted about an outstanding charge after visiting their facility on two separate occasions occurring after April 2016, which the bill stemmed from. I asked for the address and contacted information to be verified and it was all correct. I was advised that a statement was sent seven to eight times. I inquired about he dates and if they were returned as my address(s) on file have not changed in over six years. I requested the dates that the statements were sent to my address address, which Laura S. declined to provide them along with the billing office or FastMed facility that sent them. All she would advise is that they were autogenerated.
To move forward with the call as I couldn't not understand the purpose of her call I requested to speak with a different billing representative or supervisor, which she declined. I reminded her that the billing issue was already addressed as my insurance company was sending remaining funds from my 2016 FSA in the form of a check to her billing office. Laura advised that this could not been done and to call the collection agency after the information had already been resolved with a FastMed Rep. on 03/31/2017. I also informed her that I spoke with the collections agency on 3/31/2017 and a female representative advised that no attempt had been made to contact me or was it placed on or affecting our credit after they received the account in February 2017.
Overall, it was one of the weirdest experiences that I have encountered with an organization. Unprofessionally and customer service on behalf of several FastMed billing representative, especially Laura S. at 480-545-1413. I would not recommend FastMed. We only visited due to convenience and appointment availability at the time of visits, but it is clearly not a preferred due to the customer service experience.
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