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| - Choplin's is our go to date night spot, the food is always absolutely wonderful. The evening usually goes smoothly and is a wonderful time to enjoy ourselves and wind down from the stress of adulting and being a parent.
....But we've always had the same server, I'm awful for not remembering her name but she is amazing and always on point with refills, questions, suggestions and coursing properly.
However, this weekend we came and had a different server. I'm so appalled Im tempted to no longer be refer my customers to this establishment. If only it wasn't for that sweet server, the delicious food and those amazing martinis. I'm not that petty, but we will not be returning ourselves.
Our evening last night was awful from entering the building. My mother recently got a divorce and I wanted her to have a great Valentine's weekend. She lives 5 hours away so I was unable to celebrate the day of and coincidentally she was in town for my sons birthday. We were all beyond excited for our evening at Choplin's, we thought it was the perfect place for our one evening together before we go another 5 months not seeing eachother. I mentioned that we had a child with us on the reservation, why they thought it a good idea to put us at the table right next to the door when it's cold outside is beyond me. I asked if we could move and got denied even tho there were tables empty. So we were chilly all night and I kept worrying about my toddler catching a cold. We order apps, the wrong dishes were rang in. Never got an apology. they were sent back and they fixed the error. however, they did not halt the remaining courses to give time to prepare and fix the app mixup. We are given one of the 2 apps and ask for bread to go with it, which the waiter decided to respond with a rude, condescending tone that the other app comes with bread and promptly turns and walks away without another word. After another 10-15 min the other app appears after staring at the first one just waiting for bread. (Ive worked in the industry, I understand baked dips have high ticket times. I also know that house bread is always at the ready. Why make us miserably eat something and wait when u could have made us happy) he was clearly weeded with his tables and his response to these situations is to act extremely rude and not even bother to try and fix his mistakes in a reasonable manner or even ask for help. Next thing we know we have apps and salads. As Wer trying to eat the app fairly quickly since there is absolutely no room on the table. He then comes over and rudely says "ladies u better hurry and eat those salads ur lobster tails are sitting in the window!"..... . A minute later and the entrees arrive, they try and take the app that still hasn't been finished. Salads haven't been touched. I admit I'm mortified at the tone I had but I simply asked where they planned on putting all of this, why isn't this coursed properly?
I then realize they probably are going to let our food die in the heat lamp and we send our untouched salads back and ask for the entrees. He then says he will be back with our boxed salads. I simply avoid eye contact and blink back tears as I tell him I don't want it. The story never gets better... it continues down hill.
The food was amazing as always. If I send anyone there I will tell them to request the female. And I will also tell them to walk out and run if they are sat with a bald gentleman. The server sets the tone for the evening, and it was epically awful. I will admit I cried later when my mom left at 6am and I kept having to apologize for the awful evening. So much for trying to perk her up with a Valentine's dinner....
I understand high volume and Wer human and make mistakes. But man up and apologize and learn some humility. Never once saw a manager or received any type of apology for the series or unfortunate events at this awful evening
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