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  • I am currently on the phone with Brandi- supervisor with reservations for Norwegian Cruises. I am scheduled to cruise on May 21. I booked this cruise over a year ago for a 4 night cruise ( 2 days in Cuba) through Expedia. About 2 months ago I called Norwegian to inquire about purchasing the visa for entry into Cuba. It was at this time I was advised my itinerary had changed (without notice to me or my guest from expedia) and we would not receive 2 full days in Cuba. I was then placed on hold for over 2 hours while Carmen called Expedia and went back and forth with them regarding the change. My room was changed from the 5th floor to the 9th floor ( same type of room) and I was promised a call back from another department to discuss other options. Both parties agreed there was a mistake. Now keep in mind I paid $1591.06 for this cruise (not including airfare) and $333 of that are taxes and "fees". No one has been able to explain what the fees are. I registered with NCL last night and upon doing so, was informed of a $19.99 service charge per person- per day... that is how I ended up on the phone with rude- Frances and then her even ruder supervisor, Brandi ( Out of Arizona). I was told these were gratuities "automatically" added to my on board account daily and I could "discuss" removing them at the end of my cruise. I was also told it wasn't their fault that I lose money booking outside excursions in Cuba- as I should have booked with them! F YOU I have the nerve to charge this entire cruise back and fly to Thailand with that money! My family and I cruised with over 30 members last June to the Bahamas and were looking for another cruise line to book our annual trip on and it will NOT BE Norwegian. I am not even on the boat yet and do not want to go! Terrible customer service and terrible overall everything!
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