Ok, so my last visit was a VERY long time ago. I went there for a friend's blow out birthday party and everything was fabulous. We got a room so as to be able to drink and not have to drive. (Can you tell we were going to have fun? LOL) Anyway, the room was beautiful and overlooked the golf course. It was spotless and when we got back after the party the room had been turned down. It was great not to have to fumble around to get into bed. The breakfast the next day really hit the spot. It was delicious and much needed.
I'm writing this now because I had forgotten I had a gift card that I never finished spending. I emailed them this morning to get the balance and within 2 minutes had a response. Talk about fantastic customer service! Wow! When I emailed back to thank her, once again I got an immediate response to help with anything else if needed in the future and to have a great day. After this many back and forth emails I'm beginning to think I might need to send her a birthday card when it's time. ;) But seriously, what great customer service. I loved the place before but love it even more now if that's possible. Kudos Ballantyne!