I have gone to this establishment for several years, but after Friday no more. I placed my order online and arrived to pick it up on time. So far so good. Took my order (1 dozen hot & 18 mild wings) and when my wife open her box there were only 8 wings in the box, not a dozen. So naturally we checked mine, 13 wings instead of 18. So I hoped in the car and took the order back. I showed them the orders and they said my wife's was short but all mine were there. WRONG. Then the solution offered was to make 4 more hot wings. I said "No I want a fresh order of both, I don't know what happened to these wings before I got then." She replied "So you don't want this order anymore?" No I did not. So she agreed to redo the order. After about 20 minutes I had my new order and I was out the door. The apology was perfunctory. No offer of a refund was made. No coupon offer. So since I would have to count my wings in all future orders I will not be back here again.