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| - Let me start by saying Dr. Fauer is an amazing Dr. He is thorough and doesn't rush through your appointment. However, you're only as good as your supporting team and that is what this review is focused on.
During my Dec appt, I had a PA attempt to give me a shot the Dr had already given me, & was caught & scolded by another PA for not reading my chart. I then waited for 45 min for a "Jennifer" to explain to me the office's turn-around times; she never came to the room. I finally walked out, advising the staff that making a patient wait 45 min without being checked on is completely unprofessional.
Every month I have to call in my prescription and pick it up. I have been advised the turnaround time to request a RX is 24 hours. I always give 48 hours, as the office never has my RX ready in 24. My work shift allows me only one day to run errands during office hours, so I do what I can to ensure my RX is ready on/by that day.
I called on Tuesday, the 12th of Jan, to get my RX. Today is the 14th and still no call advising it was ready. Since this is the office's usual behavior, I called them. I was told the PA has had my request since the 12th but hasn't written my RX yet. I was placed on hold. The secretary came back on the line to advise me I can pick up the RX tomorrow, the 15th. I told the secretary this is unacceptable, I have one day to pick up the RX before their office closes and gave them more than satisfactory notice. I demanded the RX be filled today and call me back. I am still waiting to hear back from the PA.
I love Dr. Fauer, but I am done with the Keystone Cops behavior of his office staff. His staff could cause life-threatening issues by not reading charts, never following up with the patient, and not issuing RX refills in a timely manner. I'm not putting my life in their incapable hands anymore.
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