I've been to this spa twice now, and both experiences were great. The first time I went I had been having chronic headaches and the massage therapist knew what to do and was able to give me some relief. The second time my husband had gotten a gift certificate for my mom, my sister, and I to get massages. We all wanted to have our appointments at the same time, so unfortunately the first round got cancelled because a therapist called off. Despite that, the customer service was amazing! They were able to accommodate us for another set of appointments despite our limited availability, and even said they would have a back up therapist in case someone called off. They even gave us a gift certificate for our trouble. Everything ran smoothly from there, and we all really enjoyed our massages. We will be back!