A recent experience of poor customer non-service is causing the need to post this review. Let me state upfront that I have shopped at this Safeway for 15 years and utilize my Safeway card always. For the most part, I am satisfied with this Safeway.
This previous Friday I purchased two large bags of cherries in the event of my daughter and grandson coming to visit. I was the first (and thankfully the only person) to eat the cherries on Sunday. The next day I was overcome with extreme food poisoning symptoms that lasted two days. I could not do anything with my family.
Today I took the cherries back to the store asking for a refund and explaining the reason. The customer service person was about to refund my cherries at today's special price of $1.99 instead of the full price I paid. I explained I didn't have the receipt because I used the bag with the receipt in it to use to pick up my dog's waste. She kept telling me that I needed the receipt. After telling her what I went through this week, she called her boss "Bobby".
Bobby again went through the same requests, and I gave him the same responses. I also told him I didn't expect to be buying tainted produce. Finally he allowed the CS person to give me a gift card for the full price refund.
Never once did Bobby or the CS person ask me if I was feeling better, or ask me if there was anything the can do for me. Shame on you Bobby!! I will probably be shopping at the 32nd St Safeway after this.