I struggled with the star rating on this. For my birthday, my boyfriend made a reservation for 7:30 and when he called to confirm, they told him they were closed for a private party but we could come before 6:30 if we still wanted to come. Now, when you're taking a reservation from a potential customer, you should probably note if there is a giant party. That's not rocket science. Had he not called to confirm, we'd not have been able to get in to eat at another place at the desired time.
Next, It's really hit or miss with how your served there. You can have a great, attentive server or a server who checks on you once and lets your drinks go unfilled. At this point out of about 7 visits at various times 5/7 times service was a miss. It's really hard to get a server to actually check on you and ask to refill drinks or to see if you need anything. The food is pretty tasty and the beer is good so that's why we go back and it gets 3 Stars. The service really leaves something to be desired. And let's be real, when you go out for dinner, you go out expecting good service at the very least. That's not what you're going to get here 2/3 of the time.