| rev:text
| - One of many things to remember as a restaurateur or employee thereof , is whether stated or not, always assume, if you didn't ask, that the people there M-F for lunch, have to be back to work in 1 hour. My employer moved into a new building a couple months ago so I have been using Yelp to find new places within the vicinity; not right next door to work. A small group of coworkers and I regularly go out to eat a couple times a week. La Casa De Juana on the corner of McClintock and Elliot was my choice today. We walked in and were seated promptly. It took about 5 minutes before anyone came to the table to offer menus or drinks; another ten minutes before our sodas came. The waiter took our order and brought us our second bowl of chips and salsa. My coworker had checked his voicemail when we first sat down and upon the discussion of wondering how long we had been there he confirmed on his phone that it was just over 30 minutes ago when we sat down. I made the suggestion that we leave at this point since one of our coworkers was hourly and only had 60 minutes for lunch. We waited probably another 5 minutes. I stood up, put $5 down on the table to cover the 4 sodas, and we walked out unnoticed by any staff.
This is a small restaurant which based on the only 2 staff that I saw, was way understaffed regardless of the size of the building. The chips and salsa we all agreed were very good, but the service was simply ridiculously unacceptable. Some would say that it wasn't the servers fault. I say it was. There are a lot of things that go wrong at any given moment in the restaurant industry and there are always options for the staff to try and make it better for the customer. Even an apology for the lack of attention at our table would have been a start. If someone had called out sick, where was the back-up, or management, to help cover? Regardless of the reason, lack of planning is what caused this train wreck. I don't know what it is about the Phoenix area that customer service is so low. In my almost 6 years of living here I have never come across such utter failures in the industry and customer service in general, as often as I have here.
Advice for anyone working in a restaurant that offers free chips and salsa: there are always too many chips and not enough salsa, and if you are busy and going to be unable to provide proper customer service, load your customers up on drinks, chips, and salsa, and there is a good chance that will appease them until you can. One more thing, the way the menu is printed is horrible. The wording is jumbled and with the font, print size, and color choices, it's obvious a non-professional or newbie restaurateur designed this menu. It is hard to read and very busy.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)