Plan to spend the entire day. I was there 5 hours only because I demanded they they hurry and finish. If not, I would have been there at least 2 more hours. And that was for a simple dye and trim. I was shuffled between two students which I didn't like. I received the same talk about how horrible 'non-professional' products are - until I wanted to tell them to shut up. Enough is enough. I was even told that coconut oil is bad for my hair (really? - they should read the research about the positive benefits of coconut oil on the hair and also read that many of PM products have coconut oil in them). I was given scare tactics: "Box" products have rat poison in them. Geez - wouldn't hair dye kill just about anything or anyone that ingested it - whether it was PM or any other brand?
They truly botched up my hair. I asked only for a trim and to even up my bangs. They cut my bangs at an angle so one side of my face has shorter bangs than the other. I did not ask for that. I have been growing out my sideburns for 4 years now so that it matches the length of the rest of my hair. Yep, they cut off my side burns when I didn't ask them to do so. This is and was very upsetting.
The lady kept trying to curl and dry the same lock of hair for 5 minutes. I don't know what she was expecting for it to magically do. I left the salon after 5 hours with partially wet hair. My roots as they dried were a different color than the rest of my hair. It is about 3 weeks later and my roots are bright gray again. The dye faded out. All for 'salon' products.
I was very upset when I left the salon and embarrassed of my hair. They offered for me to come back within 10 days and they would re-do it. I didn't and won't go back. By far, this was the worst experience I have ever had with my hair.
My daughter visited this past week and sarcastically said, "Mom, did you cut your own bangs" and I said no! I paid Paul Mitchell to goof up my hair.