One word about this location... AWFUL. Went on Saturday 12/9 and only waited for about five minutes to be sat for a party of six (3 adults and 3 infants). It was not very busy at all. Our server (Gary with the beard) didn't greet us until 20 minutes after being sat. That 5 table section must have been way too much for him. 30 minutes, yes I said 30 MINUTES go by and we still do not have our drinks and there was not one indication that Gary even knew we existed. All we ordered was soda and one draft beer... ONE. Finally he sees me just staring at him. He then blamed the computer system on why he forgot to go grab a soda LOL. The guy was clearly struggling because we watched him do the exact same thing to two other tables next to us, unbelievable. About an HOUR goes by and we finally get our mozzarella sticks and buffalo wings. Ice cold, mozzarella wasn't even melted lol. Then the burgers of course come 46 seconds after the appetizers and shockingly they are ice cold. I've seriously never had worse service than this place. They need to re-evaluate their staff and have higher standards. Scottsdale Red Robin's never have any service issues and as soon as I move close to this one this is what I get. I won't be back, good thing that a Cold Beers and Cheeseburgers just opened up not too far away.