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| - EDUCATION WINS!!
We had heard really good things about Edwin's and loved the concept. We visited using a gift card from family for a special night.
I'll just say this up front - I've never experienced this level of customer service from any restaurant...ever. More later.
Food: Their menu has excellent vegan and vegetarian dishes and the food is excellent. I had the rabbit pie (very tasty) and the duck à l'orange (based on our server's recommendation), which was exquisite and way too much to eat at one sitting. My wife had the vegan sauteed lima bean dish - so much better than what she was expecting.
The decor is great - my wife (an educator) expressed interest in that and the process and was given a tour which she loved. Great patio on Shaker Square, too.
The serving staff was upbeat, constantly aware of what we needed but never intruding. Our main server (Kimberly) was a real pleasure and made excellent drink and food suggestions. It really felt like we were being taken care of by a whole team that's taking care of and helping each other.
Altogether an excellent dining experience on every level.
Now the more - when we got home, we found that my duck hadn't made it into the take home bag, a simple slip up. I called to let them know, but since we live almost an hour a way I didn't think there was anything they could do. Imagine my surprise when they told me they would have it Fedexed to me. I was floored. This was on a weekend and by Monday it hadn't arrived, so I left them an email that I was disappointed, but still a huge fan. When we got home later, there was a message ( I think from Rebecca) on my phone to call so they could take care of me. Before I could return the call there was a knock on the door, and it was Jon (the Director of Education) who apologized for the problem with the Fedex delivery and proceeded to give me a bag with wine, duck, breads, cheeses and desserts. I was gobsmacked. Going to this length to satisfy a first time, non VIP customer was beyond remarkable.
Receiving the food was amazing, but even better is knowing that this kind of customer service exists and this is part of what is being passed on to the people in the program.
Thank you Brandon, Jon, Rebecca and everyone on the team - you are truly the best!
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