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  • We called for a quote on a Japanese Privet 24 inch box tree. The guy on the phone said the price was $249.99. I asked him how much for everything including planting. He told us it was $249.99 +tax and a $50 planting fee. We went the next day to buy the tree and the lady that walked us to the tree said the price was $199.99. We were excited that the tree was less and assumed it was on sale. We were picking out the tree and she yelled over to another worker and said "the Japanese Privet is $199 right?" and he replied with "no, it's 299". That's $50 more than the quote on the phone. Then the lady told us it was $50 for delivery and $50 for planting. We were not happy that the price had changed 3 times in a day and a half, and we were quoted $50 for planting and told nothing of a delivery charge. We left without buying the tree. I called the manager today because we were still upset at what happened. She stated the price was $299. I advised her that the trees were not marked and what had happened. She said sorry and that she would split the difference and sell it for $249.99. I told her that was the original price we were quoted and how is that splitting the difference. She was rude and unwilling to make up for the incompetence of her staff. There is no reason someone should be told 3 different prices on one tree. I also let her know that we were quoted $50 for planting and the guy said nothing about delivery. She said "I have to get the tree out there, don't I". I said that I would pick up and they could plant it. She stated they will not plant anything they don't deliver. That seems like an up charge if you say it's a $50 fee for delivery and a $50 fee for planting. Just say $100 and be done with the false advertising! This is the second bad experience we have had at Whitfill and we will not return. We did buy two large trees before for $1200 even though they were rude because they were the only ones who had the trees we wanted. We will go to Moonvalley from now on. I called them after this mess and let them know their tree was more expensive then Whitfill and they said they would match there price without hesitating. The were professional and very nice on the phone. That's how business should be. You don't argue with a customer when your employees screwed up and mis-quoted a tree 3 times!!! Terrible customer service at Whitfill!!!!
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