We were told our table wait would be 1 hour, we ended up waiting 2 hours and not once were we asked if we wanted a menu to look over. We asked how long and we were told 5 minutes at least 4 different times. Our table was for our family to go out that we haven't seen in years and we then had to be sat at 2 different booths. We waited about 15 min before a server came to even greet us. Once the server came over she was very dry and didn't even apologize for the wait or splitting our family. Once we got silverware we unrolled one and there was a long piece of black hair rolled into the napkin. All the hostess said was okay thank you. I ordered a steak and potatoes and the potatoes were cold. The only good thing that happened was I got a second lemonade without asking. Needless to say I will not be returning and I will never ever refer anyone to this location.