This is the letter I wrote to this company and never received a response -
To whom it may concern,
I wanted to share my disappointment with the unprofessionalism of my technician.
I was told instead of purchasing a Groupon I could pay the $49 with included 3 rooms and a hallway- I live in a 2 bedroom a apartment and the rep clearly stated that she could sub the hallway for my 2nd closet, which I was thrilled.
The technician arrive an hour before schedule which was great! When he arrived we walked the areas, chit chatted etc. he had mention 3-4x the carpet was in great condition and by no means dirty(which it shouldn't be bc I get them cleaned every 6months)
The technician kept pushing this extra $100 enzyme upgrade to clean the traffic areas so that they are stain resistant for the future. I'll be honest I didn't have the money for an extra $100 up charge but he wouldn't start the cleaning until I specifically told him look I don't have that type of money to spend on my carpet but I can spend $100 total cleaning included so do whatever you can within my budget- he said okay I can do that because it's your first time I'm allowed to discount you 35% and also proceeded to tell me that most tickets he does are $500- I was offended because I'm sorry but I live in an apartment and I don't have $500 to spend on my carpets.
I shrugged off him comment and left the room so he would start the work.
During the last close he said he needed to charge me an extra $10 for a spot so I said okay that's fine we are at $110 now that's all I can afford, I am on a budget.
Once he finished I got out my check book - he then tells me I can only pay with card... well nowhere in any of my confirmation emails does it say card only... so I get out my card and he shows me a bill for $169... I then told him that is not what we discussed and I can't pay that. He then played dumb as if we didn't come to an agreement earlier, he then said he could discount something on my invoice for a penny and that's it. Also on my invoice he charged me $59 for the cleaning not $49 like I was told on the phone, and no where was like 35% discount he said he could offer. I felt taken advantage of and now have to figure out how to come up with the extra $50 that he charged.
Once he was packing up I noticed large water puddles all over my hardwood floor that he didn't offer to clean and he had the nerve to ask me if I would carry his machine down the elevator for him... I was very offended, after he had lied to me and cost me money I don't have. I'm sorry to write this but I have two kids to feed and this upsets me.