Been coming here for a couple of years bc I live close, & despite the bad reviews I've had more positive experiences than negative ones so nothing stopped me from returning time after time. Until yesterday. The male technician (not sure if he's the owner's husband) reluctantly started removing my gel nails as he tried to persuade me to keep my real nails long even though I told him multiple times that I wanted to cut it down & start over w fresh tips. He was on the phone the whole time & kept mumbling that my nails "were fine & more better if I keep the length". First of all, I am the paying customer so please do what I ask & am paying for. Second, stop being lazy! Long story short, he ends up cutting my skin TWICE, did not apologize & tells me that cuts & bleeding are normal thing when removing acrylic/gel. What?? He was trying to normalize the very situation that could get this "licensed, professional" sued. He then proceeds to charging me $10 bc "it took long", when he told me in the beginning removal costs $5. At this point I am furious & refuse to pay someone who thinks cutting their clients is normal, w no apologies, then increasing the price!
Sorry to say but not coming back here as long as he is there. I'll miss the other techs who have done great & the son of the owner who is so helpful & sweet.