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  • HI CRIME DISTRICT---DO NOT STAY. My car was parked outside the front door under parking lot lamps. The car was broken into by shattering driver side window. Stolen was a GPS Unit, 2 pairs of prescription sunglasses, value at $850 replace cost. My comprehensive has $1,000 deductible, so the replacement of the window cost us an extra 10 hours in Las Vegas (we were on our way to Lake Havasu, AZ). My Personal Possessions theft insurance also has a $1,000 deductible. I am out over $1,200, plus time lost. The hotel has a 24-hr surveillance camera and the night clerk is supposed to walk around the building as part of their duties. We came outside at 10:00am and no one had reported this yet to the front desk. Who was doing their job? Moreover, we found out at the police station that a Jeep has also been broken into that night. This area is a high crime district. The only saving grace for the GM of this hotel was that a maintenance person was dispatched and helped us clean up the broken glass in the car before we drove to the nearby LV Police Station and spent another 1.5 hours filling in a Car Theft form; and then 4 hours at the local Honda dealer getting the window replaced. We have never received a written apology from the GM, and inquiries to the parent company (IHG) have been politely answered, but IHG has no control over franchisees. If the anti-theft cameras do not work in the dark, then the thieves know this. A hotel should not provide false confidence and hope to customers when the tool does not work. Moreover, the responsibility of the night duty manager is to protect the safety of the property and of the guests. The responses we received from IHG would suggest that the owner (GM) does not feel any accountability or responsibility.
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