Third time is supposed to be the charm, correct? Not in this case with Spectrum. My last visit here (and it will be my last for a while) was last Tuesday. I was in need of a pedicure and quoted a wait time of 30 minutes when I arrived. Not bad I thought, considering I knew I could use that time to catch up my personal to-do list. 30 minutes came and went so I got up and asked that front desk girl how much longer since she was the one who provided that time frame. She said 'soon' and then stated that I could walk back to a bowl.
Granted, this Tuesday evening seemed to be busier than what they were prepared for. There wasn't enough staff (I've seen more people on Thursday/Friday evenings) to cover the stream of people coming in.
I go back to the chair and the girl barely fills up the bowl with water because she kept watching the line of people coming in. After a minute or two, she just stopped what she was doing and went back to the desk. Guess what? I then proceeded to wait even longer. An hour had passed at this point so I decided to chalk it all up to time lost and left.
I've been here a couple of other times and things went incredibly smooth. I'd previously come in for manicures, an eyebrow wax, and a pedicure. All services were done professionally and without issue.