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  • This particular Melting Pot is new, so that may be why my experience was not pleasant, but I usually love this place and now I will not return to this location. The one in Scottsdale is farther away from where I live but after the horrible experience I had, I would much rather drive further to get better service. I went with my husband for Valentine's Day where we bought the whole package deal and had reservations made in advance. We arrived and were seated promptly, which was about the only good thing about the whole meal. The waiter seemed nice enough at first but after welcoming us and leaving us to go over the menu options it all went downhill. The waiter took about 15-20 minutes to return and take our order. He then forgot our drinks and they didn't arrive for another 10 minutes when he brought out our food. After the cheese fondue course he once again was slow bringing out our salads and was never around when I needed a refill on my tea. Then the main part where the meats were served was just horrible. All of the meat was extremely salty and tasted like it had been marinated way too long. The dessert was also poor quality because they ran out of some items that were suppose to be on the plate. Then the manager stopped by all of the tables around us but for some reason just walked by us without any acknowledgment which was rude and unprofessional. At the end of the meal the waiter gave us our gift and just walked away while other servers around us explained what was in the bag and thanked the other customers for coming. We also almost walked out of the door without the picture they took of us (part of the package) until the hostess explained where they were to be picked up. I did fill out a survey on their website about what happened and the manager called the next night at 7pm and apologized in a hurry and told me to call him back. I did try to call him back and he was not working that night, but he never called again. I'm disappointed that this experience ruined my perception of this restaurant. Next time I will definitely not come to this location!
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