I want to say I left one start because I would not use them again. 2 starts is "I've had better and 3 starts is a-ok. We sent 3 pictures showing our old chairs and said we wanted them recovered the same but in leather. Giovanni gave a quote. When he came to pick up the chairs he said it would be $15 more per chair for new foam. My wife said new foam was included in his quote. He said ok, then he said it would be $15 more per chair for the extra work for the stitching. This was detailed in the pictures sent and is a common stitch. What ever, we said ok. This doesn't effect the rating for me but was odd and should be mentioned. The quality is reflected in the rating. The seats were recovered. Look for the brown leather photos. I don't know if we got a rush job or this is the typical quality of work they produce.YMMV