The place itself could use a bit of TLC. It's not horrendously grimy, but some cleaning and furniture replacement would help a bit. Also, the drive-thru box is hard to hear, so that could use a fix, as well.
That being said, I haven't had a problem at BoSa. The service is pretty nice, the donuts are yeasty and just sweet enough, and the bagels are bagels. Haven't had any of their non-case drinks, though, so I'll update once I get brave enough to do it.