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| - I truly wish I could rate this location with more than five stars. Yelp's five star rating is described as "Woohoo! As good as it gets". Wrong. It is better than the best and it is all thanks to this location's GM, Mike, and the amazing team that he has put together. I know that this post is going to be long and most people only read the first few sentences so if those few lines are all you read, then you will be just fine knowing you will be taken care of at Pita Jungle off of Frank Lloyd Wright.
About a month ago, my fiance and I ordered take out and got a few miles down the road when I realized we didn't get what we ordered. We quickly turned around and explained what happened to the take out greeter and she called her manager over. This is where we met Mike. Mike apologized sincerely and had everything remade and told us to keep everything else and then, if that weren't enough, gave us a credit to come back and be his guest the next time for free. We were completely, and I mean completely, blown away by this customer service. Truly, we weren't angry at the wrong order, that happens, but he treated us like he had done us a true injustice and did everything he could to sincerely fix it. Having that mistake was the best thing to happen to us.
We went back tonight to have dinner and use our credit for free dinner. We sat with Delaney and asked to speak with Mike. No sooner that we asked, we saw Mike quickly walking with plates of food and basically running back and forth to the kitchen (I think a guest was complaining about their salmon not being charred enough... I saw the salmon... It was black... crazy people). He took the time to come to our table (almost out of breath but no matter, with a smile). I shook his hand and began to thank him for his hard work and dedicated demeanor and just explained how blown away we were by his hard work and commitment to customer service. He was sincerely grateful and we even talked a bit and got to know each other. He even invited us to be his guest AGAIN because we "made his night". We were blown away... Have I said this enough? The rest of the night was perfect, right on par. Food was delicious, prompt and hot. Delaney was attentive and really genuine.
Overall, we left there feeling like family, feeling like we have a lifelong friend in Mike. I do not take time to write reviews, EVER but this, this was something that I will be telling everyone for a very long time.
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