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  • Did not keep their promises! They bent over backwards to make the sale, promised to replace a broken sofa on a brand new RV within a couple of weeks. It's now been two months and they still refuse to schedule a time for us to bring it back in to get the sofa installed. We bought our brand new Winnebago almost two months ago. The day we came to drive it off the lot, the salesman showed us that the pull out couch was broken. They wrote it up, and assured us that if we drive it off the lot they will order a new couch for us and install it in a couple of weeks. It has been 2 months and numerous calls to Nate, the service manager. Two weeks ago, Nate told my husband that we will be called back that day to schedule a time to bring it in. After waiting two weeks we did not get a call. Since our vacation is planned next week we need to have it repaired! I called Nate 2 days ago and he had no recollection of talking with my husband! He said he would talk with his supervisor and call us back that afternoon. Guess what? No call back! Big surprise. This is ridiculous. They got the sale, got our money, so why should they care if they lie to their customers? The sofa was broken and ripped before we even drove it off the lot! They acknowledged it and even ordered a new one for us! Now they won't even return our calls! I guess they figure there's no more money to be made on us so why bother!!
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