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  • Had a gift card that I was given by a coworker who knew this was one of my favorite places.. Just a bit of context: I've been coming here my entire life since the 80's and always felt like this was a good spot to take out of town guests for great Mexican food. The quality has dropped off quite a bit but not nearly as bad as the service. Stopped in with my aunt and asked for a table around 8pm. I got a parking spot right up front so I assumed that the dinner rush was over. Was surprised to be told that it would be several minutes for the two of us. After seeing about 3-4 people sort of standing there a young lady asked me if I had a party of 3. I said oh no it's just the two of us as I had told her about 3 minutes before. They took us to the back of the restaurant and I was surprised that there were several open booths. Because we were back by the POS machine I could hear a few of the wait staff complaining about a late rush. Again they did not seem very busy but if they are understaffed I get it. We quickly got chips and salsa and I felt bad because it took me a few minutes to decide what I wanted so I just ordered drinks and continued to look at the menu. I ordered the #1 combo which came with an enchilada, taco, and tamale. Not too bad for $15. Food came out in just a few minutes which was great. We had asked for more chips and salsa but about 10 minutes into our dinner the waitress came over and took our chips away and asked me if I wanted a box. I was sort of upset because I was not sure I was going to take the taco home.. In fact now I figured maybe she is judging me and assuming that it's too much food to take home. I actually needed them to split the check but the problem was that we still planned to munch on some chips and order more drinks. We made the point that we wanted more chips and asked why she had taken them.. She blamed it on the guy who brought us chips which was ridiculous. Then I felt bad about troubling her to break the bill in half because I had a gift card.. She seemed very frustrated because clearly we were keeping her from getting out of there. It was not quite 9pm but there were others still dining in the restaurant so I felt like our experience was cheapened because our waitress wanted out. I would have gotten another margarita and perhaps some fried ice cream. I understand.. I'm human and sometimes I just want to get out of work but if I'm dealing with a client, customer, or even a work colleague, I don't project my interests on them to suit my needs. I was very displeased with our waitress as I wish she just would have transferred us to another member of the wait staff rather than rush our dining experience. Also had asked for white enchilada sauce and they just glopped a bunch of cream cheese on my enchilada which was burnt and charged me $2.50 for it.. Probably should have asked to send it back but our waitress was not very interested in having us there so I decided to explain my experience on here. So shame on Valle Luna for making those poor folks work and keeping them from their important lives. I'm certain if I behaved that way at work, I would not have to worry about the job very long.. Sorry again for coming in and I will make sure that I think twice before coming back here. I hope I was not too much of an inconvenience for our waitress.
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