First let me start off by saying I love chick-fil-a but this location at Dunlap my wife and I went there at 930 in the evening we each place our orders I ordered a grilled chicken sandwich there was not many people in the restaurant a few employees but they were sitting down at tables over 80% of the tables were dirty... one of the employees who is sitting in the Restaurant walked behind the counter and placed her order directly at the register her name was Olivia... Holly was the cashier who took our order. My wife and I were sitting not too far away from the area that you place your orders at we noticed that Olivia walk from the booth that she was sitting in and got her food probably 2 minutes after placing her order she got her food before ours next we hear employees yelling out for Olivia they were yelling to come back after she was sitting down for a couple of minutes and for her to bring her food with her. I immediately got up and walked to the cashier area and I watched Olivia hand off her sandwich which was in a in chickfila box they told her she grabbed the wrong sandwich I watched the manager pass the sandwich back to the kitchen I asked Holly the cashier if that was my sandwich and if it was I do not want it as it went out to a table and was out there for a few minutes I would like a new sandwich I figured it was mine as there was no one else in the restaurant ordering food. She asked the manager and she said yes it was a grilled chicken sandwich the manager then told the employees in the back they're going to need to make another chicken sandwich I thought this was real tacky as they were going to serve me that sandwich I forgot to mention yes that sandwich along with my wife's sandwich and fries were already on a platter ready to be served to us. I confronted the manager about this she denied all responsibility and just said that she didn't know I told her you did see the employee bring it back to you and hand it to you and you handed it to the back all she kept saying is I'm sorry I didn't know. This chick-fil-a is obviously poorly ran which is a first that I have seen... the employees obviously do not care about customers do not care about cleaning the restaurant and have absolutely no pride