This is a great charity in concept, but there are many logistical mishaps that will probably ruin your move if you are looking to do a full move out. The prices they charge is on the level with any full service moving company, and you will for sure be disappointed if you expect the same level of professionalism and expertise.
I wanted to donate all of my ikea furniture as I'm fully moving out of the country for my 1 bedroom apartment. The quote for the move was $500 and the charity receipt amount was guesstimated at ~$1300. I thought this was a great deal but I should've realized there are no free lunches.
The window they gave was 1-4pm on a Friday and they arrived promptly around 2:30 pm with a courtesy call when they were 15 mins out. Not bad. They aren't the most careful with your furniture nor your walls/doors/floors. Nothing was wrapped and I'm assuming just thrown into the truck they had. They didn't even came with a door stopper so I had to hold the door open for them. Everything went ok until they discovered that they did not have the tools to take apart my couch and bed frame. Both were from ikea and one required a wrench tool and one allen wrench. They pretty much said: ok sorry can't take these, will reduce your bill.
Sure you can see the problem here. I'm on the next flight out of toronto that was booked according to these movers schedule, my landlord is on my ass to move out, and they are telling me they can't take the furniture that I paid them to come to move?? And they quickly moved on to their next appointment..
So yeah.. if you are looking to just throw out a few pieces, its cool to donate with them. But if you are doing a full move out, stay away unless you are in the 1% of people who have all the tools you will ever need in your basement. Go with other companies that you can rely on for furniture pads, door stoppers, and most importantly standard furniture tools.