I worked at a Panera when I was in undergrad, and the standards were much higher than this one. My food is always sloppily prepared, my orders are frequently wrong, and the wait times are excessive. I know it is a busy location, but the Panera I worked at was the busiest in its franchise and our wait times never got like that.
I used to love Panera, and I still enjoy other locations, but this one is seriously lacking.