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  • Very clean establishment. Unfortunately, they continuously got my order wrong. 6 visits and only 1 order was correct. Found Pollo Royal down the street after I gave this establishment 5 more chances...I understand that we are only human, but the last straw was visit #6 when they asked if I could wait 16 minutes for fried chicken. Umm - name of the establishment is Pollo Campero...Pollo? 16 minutes to wait from a drive-thru? Not to mention when the order was messed up on my final visit, and I went up to the counter the gentleman yelled "What do you want!?" This was after they messed up the order...again. The manager heard him raise his voice and got up - I asked for my money back and she apologized. -Umm, I want you to get my order right - This was after they added a 2nd meal to my order for an additional $9.00 and instead of telling them to take it off after the cashier apologized since I just ordered one meal, I paid for it anyway and said I'll just take it. My suggestion is to go to Pollo Royal to support your Latin establishments. Viva Chicken is good as well, but I'd rather support mom and pops establishments to keep our communities thriving. Damn, I tried to support you Pollo Campero...
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