TD's media team wants us to believe they're the best out there for Canada. They say that banking can be comfortable (have you gone through the mortgage process?!?) and that they're voted #1 customer service for years. Is that true? Actually, to some degree it is. There's 3 TD banks conveniently close to my work and with how they're run, you'd think they actually did their homework to figure out clientele volume!
This bank in particular is well staffed at the teller counter. I usually see at least 3 working constantly during lunch and I've even seen them pull another person in for 4 active stations when it gets a bit busy. The line ups are never longer than 2 people. The ATMs are my choice ... it's fast and I'm on there to get cash on the odd occasion. I've never had to line up as there is more than one here and most people these days know how to use an ATM thankfully.
The Financial Service Reps are all helpful and they're willing to answer questions. It's really to book an appointment here if you want to discuss something. There are varying degrees of expertise so make sure you specifiy what you want done ahead of time! Not all of them can do stocks, mutual funds, or big mortgage applications.
I've never had an issue with this particular bank and everyone is always pleasant. So maybe banking can be this comfortable?