| rev:text
| - I've spent the last month trying to get my appliances set. After four trips (an hour and 17 round trip, with zero traffic), 28 days, and the first payment on my Best Buy credit card being due, it's finally done.
As a foreword, in the past month I've spent $8,426.33 at this store. This simple bundle purchase was a huge mistake, and I hope you take my recommendation to just turn around now. If you want my experience, keep reading.
I can't tell if the store has "good intentions" or if they just say what they need to for the sale to go through. I started out very optimistic, and everything sounded great. I closed on my house, and came right to Best Buy.
We arrived before noon, and left after 1600. Four hours in the store on trip 1. TV, mount, cabling, washer, drier, refrigerator, stove, stove, over the head range, and dishwasher. In the subsequent visits I purchased several CDs, Seasons of TV shows, 4k movies, another TV mount, sound bar, so on and so forth. The four hours there were supposed to 100% take care of everything. The store didn't have most of the bundle, so Lamar showed me the refrigerator and stove online. Do not believe what they show you. The refrigerator they showed me was MUCH different from what showed up, as was the stove. The remote for the TV that is the "right remote" is not. I now get to turn my TV on by unplugging and plugging it back in, as the remote won't turn it on. This also scared me into buying the warranty. (Four people in person told me they will find it and follow up. Nope.) He had an issue part way through, and started over.
So after four hours, we were 100% set. All done. Everything's good.
Yelp isn't going to let me type out the hell that was this process, so let me bullet point for you.
-They won't send everything you paid for. Never got my drier kit. The install people used stuff left over from other things, and it didn't fit- so a trip to Walmart was needed, and installation was finished myself.
-They may fix price issues by adjusting the price on extras. The TV mount that they wouldn't put up was price adjusted so they could sell a package but not do it as a package. This out of return period item is where a lot of my "savings" went. Let's see how much I get back on Craigslist.
-The installers were extremely rude over the phone. No way to give feedback.
-The drier was damaged between the store and my home. I did not buy this with these scratches down the side. No way to report this.
-I was told I'd receive a call from their corporate office in 24 hours. At 48 hours I followed up. 24 hours again. I received first contact TEN DAYS LATER.
This started out very nicely and cordially, but very quickly became a cluster whoops. A massive cluster whoops. Because of these issues, the customer service person who is tending to this 10 days later, is graciously getting me the right remote. Fifth time I've heard this, so enthusiasm is rather curbed. And that remote will DEFINITELY correct the litany of issues I've had.
For the sake of your sanity, do not fall for their bundle. It isn't worth the agony. Regardless of the deal, they won't see a penny more from me.
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