I was in for a gel manicure and regular spa pedicure. I'm not sure the persons name who I had, they never introduced themselves. He talked to another female nail artist in their language for the whole duration of my pedicure. Not the most relaxing setting but did a good job. During my pedicure I watched another nail artist take off her shoe, pick up a polish sample ring with her toes from the floor, grab it with her hand and walk away laughing. Hopefully she sanitized that. Their professionalism could use some work but overall both the gel manicure and pedicure look great.