3 friends and I went to Morton's for the National Filet Mignon Day where they serve $1 Petite Filet Mignon Sandwiches in the bar area. We waited for about 40 minutes for a table, and when we were finally "seated", we had to stand at a high top table because they had run out of chairs. The waiter was obviously busy and when he came over to get our drink order, we went ahead and gave him a standard order of 20 sandwiches for the table. He brought us our drinks and then left us to converse. Then we waited for our food.
20 minutes
40 minutes
AN HOUR.
We started noticing that other patrons were receiving their food when they had sat down well after us. One of the guys at our table tracked down the manager because... oh yeah... we hadn't seen our server since we sat down. If anything we wanted another round of beers.
Then the manager came over and gave us some less than thrilling news. The waiter NEVER PUT OUR ORDER IN. He simply forgot, and we had to listen to the manager ramble on incessantly about how crowded and busy they were and this should somehow make us understand.
Side note: had the waiter written the order down, he wouldn't have forgotten! This is doubly important when the manager was falling over himself in a hungover stupor, pleading with us to see from their perspective that it's all okay because of how busy they were.
Our food was rushed out and when we called for our checks, we expected the sandwiches to be taken off the bill (I mean it was $20 for 4 grown men) and he only took off 50%. That saved us each a whopping $2.50. Gee thanks grandma!
Then the cherry on top was that the server (or was the manager handling our table now?) didn't come collect our credit cards, so we had to walk the bill up to the bar so we could get out of that godforsaken place.
Final note: This was the first occasion I have ever left zero tip for service at a restaurant, but it simply was that bad. I will never go back, and we are telling all of our friends about our horrible experience.
Hey Morton's! 1) Write down orders so you don't forget. 2) Don't complain to the customers about how busy your restaurant is when you are providing a deal that is going to fill your bar area to capacity! WE DON'T CARE! It's your job to provide the service.
I wish I could leave a no star rating.