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| - Let me start by saying I had a salesman named John and he is the only reason this review is not a one. If anything he was charming enough that I didn't actually call the owner of the store. I accompanied my wife today to purchase a Pandora charm bracelet and some charms to go with it. John was nice enough to take time helping us, and showing us many charms and bracelet styles. Now as my wife was questioning John about the $140 package they had advertised and the free charm they had advertised for spending 100 dollars, in comes the "Manager." There was talk of the chain lengths being too long for the $140 package. This made no sense, since the cost of the chain was the same no matter the size. However, the manager was going to swap the wifes chain size for the "packaged" one; well how nice for us. Then, after we picked our charms, we were asked what charm we wanted for free out of the charms we chose. I asked why this mattered, we chose 2 charms one comes with the package and one is free as advertised. The price should be the same either way. The manger decides she is going to lecture me on how business works, and how most businesses would not give the more expensive charm for free, but I could already tell from the total she was about to tell me how she had done us this great big favor. So I began explaining to her that in the past I had also been a manager, was well aware of how business works, explained the principle of acceptable loss. I.E. It's much better to take a 5 dollar loss to make a 185 dollar sale with an almost guaranteed chance of having a repeat customer that also drums up word of mouth positive advertisement, then losing a 190 dollar sale and having someone slam you on YELP. However, the whole conversation was MUTE because either way the price should have been the same. Anyway, as I am, explaining to this person who has now made the overall process 10 minutes longer, by getting involved in the sale in the first place, this " manager " turned her back on us and told John to finish us up. YOU NEVER TURN YOUR BACK ON A CUSTOMER, all this lady did was take a fun experience and make it awkward and hateful. The best advise I could give this woman is if you plan to stay in retail sales, take off those ridiculous heels and put on a smile. Your overall attitude is soul crushing in a place that is supposed sell tokens of love, joy, and happiness. Secondly, think about taking some courses from Dale Carnegie, it would do you wonders and probably raise your profit margin.
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