Just had a terrible costumer service experience with Panago. We ordered on the website - and payed $20 for what we thought would be a dairy-free pizza. We soon realized that the pizza had dairy-free cheese in addition to mozzarella (which apparently is the default option on the online ordering system and selecting dairy-free option doesn't override this default). When we realized this mistake we called customer service and were told that we made a mistake and nothing could be done about it. To add insult to injury, we were told that because we had ordered Panago in the past we should know better (despite the dairy-free pizza being for a guest and we had never ordered it before). Very disappointed in the response to our predicament - will not order from them again.