I had reserved the Buffet private room for 25 people for 3 hours starting at 5. 17 of us arrived at 5pm and they wouldn't let us in because all 25 people hadn't arrived. I was being charged per head regardless of the time they arrived. It wasn't less or more. They finally let us in at 5:30pm then at 7:30 a woman arrived telling us we had to leave exactly at 8pm and was so extremely rude and barked that if we didn't leave by 8pm I would be charged extra. I asked for an additional 30 minutes since we were not allowed in until 5:30 and say again, very rudely, said no. Mind you, when I had reserved it months prior I had advised that some of my guests didn't get off work until 6pm and I was told it was no problem
And for 25 people they only gave us 1 server. The poor woman tried so hard to keep up.
I love the M resort and expected better customer service.