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  • I'm actually happy with the sectional sofa I bought and the price I paid for it. I was pleased with my in-store experience as well. My experience with delivery far outweighs any of that however. The store has a good amount of inventory and has items for most budgets. Maybe not super top-end stuff, but plenty of low and mid-range furniture. I wasn't hassled. An employee asked me what I was looking for; he showed me some options and then he gave me space. I wasn't sure if the couch would fit in my space and I was advised to go ahead and purchase the extra piece and simply decline receiving it during delivery if I no longer wanted it. Sounded simple.... I picked a Saturday for delivery. As always, these sort of things have a 4 hour delivery window. But they wouldn't tell me what my 4 hour window was until Saturday morning. As they were setting it up, they realized that one of the pieces I ordered was missing. I signed for the pieces I received and signed declining the extra piece I decided I didn't want. They scheduled to re-deliver the final piece on the following Monday. They brought the piece, and also tried to deliver some of the pieces I already had. The employee was very forceful when trying to connect the delivered piece to the rest of the set. I'm surprised it didn't break. Once they left I noticed after all their forceful slamming, it wasn't even connected fully. I connected it myself with ease. I waited a week for my money to be credited back for the piece I didn't receive. It didn't come. I called the store and they said they would "start processing now" and that it could take up to 10 business days. Sounded like bull when they said it, but the person reiterated that it was true. It's been 10 business days and I still have not been refunded. I'm now going through my credit card company in order to get my refund that way.
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