| rev:text
| - I had an absolutely dreadful experience.
Some friends and I stayed here while visiting Toronto over a weekend, and what a mistake it was to book here. We booked a suite over two months ago, and out of nowhere a week before our arrival they called us to say that some theatre group was arriving in Toronto and they would need our suite; they offered us two smaller (and separate) suites. That was infuriating considering that we had booked the room so far in advance. Nevertheless, we decided to accept their terms. Two days before our date of arrival, they unexpectedly reversed their decision and gave us back the suite, with no reason in particular to give us.
When we stepped in we were impressed - initially. The lobby is beautiful. However, the first thing the clerk told us was that parties aren't allowed. We said we understood and that we weren't planning on having a party. The clerk leaned over and looked at us real hard and said, "I'm serious. One complaint and I'm throwing you all out." That was extremely unprofessional of them in my opinion, as well as terribly unfair.
Now, on to the suite. It was terrible. There were blood stains all over the bedrooms' carpets (yes, seriously), the paint was peeling, the balcony had leftover garbage on it from previous customers and it was generally an ugly, uncomfortable decor. We decided to check for bedbugs - thankfully, there were none. However, the blood stains were a bit much. I have a morbid sense of humour and we all took it in stride, but I'm pretty sure the average person doesn't enjoy stepping barefoot onto blood stains, or to wax poetic about where they came from.
The internet was $12 a night. We refused to pay for it out of principle. What is this, 1998? They had a breakfast thingamabob too but you had to pay about $10 for that, too. We made few local phone calls using the phone in our room and later found out we were charged $0.85 per phone call, even though they were local. We were never told about this nor were there any signs indicating this. There were three elevators but only one worked at any given time. At one point someone pushed the buttons to every floor in the building, which normally I would find hilarious, but not so much when there is only one working elevator when I have to be somewhere.
When we had made the original booking we had asked for three cots (mattress and box spring) to go with the room. When we got there they refused to give us three and said they'd only give us one. They also insisted on charging $25 per cot even though they had originally included it in their initial booking price. They brought us two cots, and wouldn't explain why they had JUST said one and why they had refused us three. It made no sense and was a total fiasco. One of my friends ended up having to sleep on the floor because of this. Ridiculous.
One night I asked the clerk for some plastic cups and toilet paper, and he sent someone to our room with exactly three cups and exactly one roll of toilet paper. He might as well have not come.
When we checked out, they had tacked an extra $200 over what they had originally quoted us. This is not including the price of parking, the phone calls, and the cots. It was just there. It made no sense. They had told us one thing and charged us another. We were livid.
I'll eat Nickelodeon Gak before I go back to this hack shack.
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