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  • One of the best customer service experiences I've had, all thanks to one of this location's employees. I purchased a GoPro Karma drone at a Best Buy at another location and had issues with it. GoPro customer service was no help, and the manager at that Best Buy basically told me he wasn't going to do anything to help. I happened to stop in to this location and started talking to their resident drone expert. Not only was he able to help correct the issues that I had with the drone, he was also able to get me a much better SD card than the other location sold me, at about 1/2 the price. The rep was incredibly knowledgable, friendly, and helpful. I am so sorry that I cannot recall his name because I want him to get the credit and recognition he deserves from management. I know he has been there for quite some time, speaks French/Creole, and I believe his specialties are computers, cameras, and drones. This particular employee completely changed my opinion of Best Buy, because I was ready to write them off and do all of my business through Amazon. Give this man a raise and a promotion!
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