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  • Negative 5 stars for service and quality of food. To start we had to plead with the management to give us a separate hibachi due to food allergies, when seated we ordered the Red Snapper and Salmon hibachi. The chef came out and gave us a less than enthusiastic showing quickly rushing through the process because he has done it hundreds of times. The rice was blah mush served with a hint of garlic and a splash of soy sauce and the vegetables were bland with no seasoning at all. For the main dish was the Salmon and Red Snapper, we were excited to try this hoping it had more to offer than the basic rice and veggies. Well what a waste of time, the fish was spoiled and slimey and tasted foul. We didn't even have to do more than take a small sample to realize they had tried to cook us spoiled fish and pass it off as gourmet hibachi. When we realized this we called over or waitress and let her know. She tried to correct this by taking it to management. As several other reviews will reveal, this restaurant suffers heavily in regards to customer service. Her manager said she took care of it by taking off the fish. Well she still tried to charge us al a carte for the soup, salad, rice and veggies which was equal to the same price as the fish. Wow. When asked about this she said that she charged us what we ate. We didn't eat any of this except the soup which we told them we would gladly pay for. After about 30 minutes of back and forth she finally removed everything except the soup. When matters took a turn for the worse was when we presented our Christmas gift Groupon. The Groupon complaints on Fuji alone should restrict them from participating in any further offers. Their "Fine Print" is really clear and so is the fact that if the Groupon shall not be accepted it is at minimum worth the value paid at all times at the restaurant. In this case $13. The restaurant refused to accept it for any value. To save you the reader some time and me the writer some time here is the bottom line. This is a dirty, shady restaurant that immediately outside of the front door has a hand written sign posted that says now hiring cooks, waiters, managements and bus positions. This should serve as notice enough that they cannot keep good staff. Long story short we should have walked out. This was supposed to be a peaceful family dinner with my wife and kids. After all of the go around with management and getting nowhere my wife pleaded with me to just pay. I reluctantly did and wrote on the bill "forced to pay without resolution". Needless to say I have already called my credit card company to dispute the charge. Save your money, I'd write more but I'm going to go throw up now from the rotten fish!
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