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| - This was the worst car buying experience my boyfriend and I have ever had. I have been meaning to write about our experience a while ago, but after dealing with so many customer service issues and communication problems from this place, I wanted to leave it alone for a while till we both cooled off.
Our salesman was a guy named Travis. trust me when I say this, he is a scumbag. He only cares about his commission and tries to act friendly till you sign your papers. My boyfriend and I ran into some problems about their "amazing inspection," the third day the car was guaranteed or your money back. They clearly did not fully inspect the fluids of the car we purchased and after going through their corporate offices and speaking with so many "managers" to figure out the issues of the car, we wound up going through our own insurance to figure out what the problem was with the vehicle. the power steering fluid was completely dry when my boyfriend started to head to work on the third day we had the car, and he completely lost control of the car because the steering wheel locked DURING THE DRIVE!! and he got into an accident. They promised all the fluids and inspection points were cleared for driving till the next oil change, but that was a complete LIE. He could have been seriously injured due to their negligence! they did not even change the oil and we found out about the lacking maintenance of the car when we took it to an auto shop to get it looked at!!!
Carmax and TRAVIS kept promising to call back, but they kept pushing their help and communication lines till depletion of the third day of their money back guarantee offer. So many broken promises and horrifyingly bad communication on their part to help us with their lack of servicing our vehicle. This place deserves ZERO stars for their lackluster customer service, and NEGATIVE ratings for their overall desire to help their customers with their faulty maintenance guarantees. I don't recommend this place to anyone.
You may luck out and have a valid, working car by the end of the deal, but if you are truly looking for a place that backs their customer service and ideal maintenance team, you are not going to get that here. Worst experience ever and at the end of it all, they are lucky we did not press charges for their faulty maintenance guarantees. We fixed the car up through insurance and decided after our lawyer consultations that draining more time from our lives and wasting it away with such a terrible group of people was more than we could bear. I honestly hope this place improves because after this experience, we will never go to, or recommend a CARMAX in any location we will ever be at. I convinced at least 3 of my friends to avoid this place for a reputable car and hopefully with this review, you guys will research before buying a car from this terrible place.
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